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In the realm of online gaming, the issue of moderating offensive player names has become increasingly significant. As gaming communities continue to expand, so too does the diversity of players, br...

              Reassignment and escalation procedures from 1st Jan 2025 onwards:- This article provides instructions on when, how, and to whom tickets should be reassigned or escalated within the Pl...

It can be a little confusing trying to figure out which level your new Hero Hall and Minion Prince should be at, so let’s straighten this out! Here are the main things you need to know: Her...

For a full understanding of expected behavior in Supercell games, please read our Terms of Service and Safe and Fair Play Policy. Here are some examples of what we consider inappropriate beha...

If you are experiencing crashes, reinstalling the game sometimes helps. However, reinstalling the game should be the last resort to try, and should only be attempted if your game is constantly cr...

Some of my resources have disappeared   We’ve all been in the situation where resources seem scarcer than they ought to be, but please keep in mind that resources never disappear by themselves, an...

Magic Items & The Trader It must be magic! Magic items link Magic Items can provide a plethora of benefits as you play! From accelerating upgrade times, to filling up your resources, Magic Item...

Purchasing Errors You may experience some errors when making in-app purchases. These can include: The in-game shop being grayed-out or not showing at all A ‘Please wait. Transaction is pending....

We reserve the right to issue penalties to accounts that have violated our Terms of Service. Usually, we penalize accounts for: Socially disruptive behavior toward other players (or Supercell ...

        Changing your Supercell ID Email Let’s switch things up! You can easily swap the email address attached to your Supercell ID with a pre-existing or entirely new email address. To make th...